General terms and conditions
Last updated: July 13, 2026
Article 1 - Definitions
1.1. Gunderwear: Dave Verzijl, acting as a sole proprietorship under the trade name Gunderwear, as further described in Article 2.
1.2. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession.
1.3. Customer: the consumer who an offer of Gunderwear accepts or an agreement with Gunderwear concerns.
1.4. Product: any movable property that by Gunderwear is offered, including underwear, clothing, accessories, care products and other items.
1.5. Agreement: the agreement that between Gunderwear and the customer is established.
1.6. Webshop: gunderwear.nl and other webshops and domains that directly by Gunderwear are exploited.
1.7. Distance contract: an agreement that is concluded without Gunderwear and the customer is simultaneously physically present and where exclusive use is made of one or more means of remote communication.
1.8. Cooling-off period: the statutory period within which the customer can exercise the right of withdrawal.
1.9. Right of withdrawal: the statutory right of the customer to terminate a distance contract within the cooling-off period without giving reasons.
1.10. Durable data carrier: any tool by which information directed personally to the customer can be stored and later accessed unchanged.
1.11. Subscription: an agreement whereby products are delivered repeatedly at a pre-agreed frequency.
Article 2 - Identity of the entrepreneur
This webshop is operated by:
Gunderwear
Dave Verzijl's sole proprietorship
Registered office and correspondence address
Burgemeester Wittestraat 26
5616 DB Eindhoven
The Netherlands
Contact information
E-mail: info@gunderwear. Nl
Phone and WhatsApp: +31 6 28 80 60 28
Website: gunderwear. Nl
Registration information
Chamber of Commerce: 27309336
VAT identification number: NL001639901B96
Gunderwear is exclusively an online webshop. Visiting and picking up at the business address are not possible.
Article 3 - Applicability
3.1. These general terms and conditions apply to every offer of Gunderwear and on any agreement directly between Gunderwear and a customer is closed.
3.2. These general terms and conditions apply to orders via gunderwear.nl and others directly by Gunderwear operated webshops, unless other conditions are explicitly published for a specific webshop.
3.3. Before the agreement is concluded, these general terms and conditions are made available electronically to the customer in a way that allows the customer to easily save them.
3.4. For purchases via external sales platforms, such as Amazon, Bol, Kaufland, Cdiscount, Fruugo, or other marketplaces, the terms and procedures of the respective platform may also apply.
3.5. If additional terms and conditions apply to a product, service, subscription, or promotion, these will be clearly communicated to the customer before the conclusion of the agreement.
3.6. In the event of a conflict between these general terms and conditions and specific conditions, the provision most favorable to a consumer shall apply, unless the law provides otherwise.
3.7. Statutory consumer rights cannot be excluded or limited by these general terms and conditions.
Article 4 - The offer
4.1. Gunderwear describes the offered products as completely and accurately as possible.
4.2. The product description contains the information that the customer reasonably needs to assess the product, including, where relevant, the model, color, size, material, and key features.
4.3. Images are intended as a true representation of the products. Minor differences in color, texture, or appearance may occur due to screen settings, lighting, production batches, or manual finishing.
4.4. When an offer has a limited validity period or is made subject to special conditions, this is clearly stated in the offer.
4.5. Obvious typographical, input, pricing, or programming errors are binding. Gunderwear not.
4.6. If an obvious error is discovered after placing an order, Gunderwear contact the customer. The customer can then confirm the order under the appropriate conditions or cancel free of charge.
4.7. Offers are valid while supplies last, unless otherwise stated.
4.8. When an ordered product is unexpectedly unavailable, informs Gunderwear the customer as soon as possible.
4.9. Gunderwear may suggest a replacement product, but does not supply a replacement product without the customer's permission.
4.10. If no suitable alternative is agreed upon, the undeliverable product will be cancelled and any amount paid will be refunded.
Article 5 – Conclusion of the agreement
5.1. The agreement is concluded when the customer accepts the offer, provides the requested information, and completes the ordering process.
5.2. Gunderwear confirms the order electronically as soon as possible to the email address provided by the customer.
5.3. The order confirmation contains the key details of the order or refers to a place where these details can be consulted.
5.4. The customer is responsible for checking the order confirmation and reporting any errors as soon as possible.
5.5. Gunderwear may refuse or cancel an order within the limits of the law if the product is not available.
5.6. Gunderwear may refuse or cancel an order in the event of an obvious error, if payment cannot be processed, if there are reasonable indications of fraud or abuse, if performance would be contrary to the law, or if the customer has provided incorrect or insufficient information.
5.7. When an already paid order by Gunderwear if cancelled, the amount paid will be refunded without delay.
Article 6 – Prices and payment
6.1. All prices shown to consumers include applicable VAT, unless expressly stated otherwise.
6.2. Any shipping costs and other mandatory fees are clearly displayed before completing the order.
6.3. The customer pays using one of the payment methods offered during checkout.
6.4. Payment takes place at the time and according to the conditions stated for the chosen payment method.
6.5. Gunderwear is not obliged to ship an order as long as payment has not been received or confirmed, unless payment after delivery has been agreed.
6.6. In principle, the same payment method is used for a refund as for the original payment.
6.7. If an order has been paid in full or in part with a gift card or store credit, that portion will be made available again as a gift card or store credit where possible.
6.8. Discount codes, gift cards, and store credits cannot be redeemed for cash, except where required by law.
6.9. For shipments to countries outside the European Union, import duties, local taxes, and customs clearance costs may be payable.
6.10. If import duties, local taxes, or customs clearance costs have not been collected at checkout, they may be charged to the recipient by the local authorities or carrier.
Article 7 - Delivery
7.1. Gunderwear handles and ships orders with the utmost care.
7.2. The order will be delivered to the address the customer provided during the ordering process.
7.3. The current shipping methods, shipping costs, and expected delivery times are published in the shipping policy and during checkout.
7.4. Stated delivery times are expectations and not guaranteed delivery periods, unless a guaranteed or essential delivery date has been expressly agreed.
7.5. Unless a different period has been agreed, the order will be delivered no later than thirty days after the conclusion of the agreement.
7.6. When delivery is delayed, inform Gunderwear the customer as soon as this is reasonably possible.
7.7. When Gunderwear fails to deliver within the agreed or statutory period, the customer may Gunderwear grant a suitable additional period for delivery.
7.8. If delivery is not made within this additional period either, the customer may terminate the agreement for the undelivered products.
7.9. An additional period is not required when Gunderwear has refused to deliver.
7.10. An additional period is also not required when delivery on a specific date was essential or when the customer clearly stated before the conclusion of the agreement that delivery was necessary no later than a specific date.
7.11. In the event of a legally valid dissolution due to non-delivery, the amount paid for the relevant products shall be refunded without delay.
7.12. The customer is responsible for providing a complete and correct delivery address.
7.13. When delivering to a parcel locker, Packstation, parcel locker, or pick-up point, the customer must correctly enter the required personal numbers and address details.
7.14. When a package is returned due to an incorrect or incomplete address or because it was not picked up on time, can Gunderwear charge the actual new shipping costs for a new shipment.
7.15. The provisions of Article 7.14 do not restrict the customer's statutory right of withdrawal.
Article 8 – Risk during shipment
8.1. The risk of loss or damage remains with Gunderwear until the customer or a third party designated by the customer, who is not the carrier, has physically received the package.
8.2. When the customer engages a carrier themselves that is not by Gunderwear if a shipping option has been offered, the risk passes as soon as Gunderwear has handed over the package to this carrier.
8.3. Visible transport damage or missing contents must be reported as soon as possible. Gunderwear are reported.
8.4. A late notification does not prejudice legal rights, but a prompt notification makes the investigation by the carrier easier.
8.5. Gunderwear may ask the customer to provide photos of the package, the shipping label, the packaging, and the damaged or missing products.
Article 9 – Statutory right of withdrawal
9.1. The customer has the right to withdraw from the agreement within fourteen days without giving reasons.
9.2. For the purchase of a single product, the cooling-off period begins on the day after the customer or a third party designated by the customer, who is not the carrier, has received the product.
9.3. When multiple products from a single order are delivered separately, the cooling-off period begins on the day after the last product is received.
9.4. When a single product consists of multiple shipments or parts, the cooling-off period begins on the day after the last shipment or part is received.
9.5. In the case of an agreement for the regular delivery of products over a specific period, the statutory cooling-off period begins on the day after the first product is received.
9.6. The customer may exercise the right of withdrawal by submitting an unambiguous statement to, before the end of the cooling-off period, Gunderwear to send.
9.7. The customer can send an email for this to info@gunderwear. Nl, contact us via WhatsApp, send a written statement by post, or use the model form at the bottom of these terms and conditions.
9.8. The use of the model form is not mandatory.
9.9. The customer has exercised the right of withdrawal in a timely manner when the notification is sent before the end of the cooling-off period.
9.10. After the customer has notified the withdrawal, the products concerned must be returned without delay and within fourteen days at the latest.
The return address is:
Gunderwear
Order [order number]
Burgemeester Wittestraat 26
5616 DB Eindhoven
The Netherlands
9.11. The return period is met when the return package is sent before the fourteen-day period has expired.
9.12. The direct costs of a return shipment based on the right of withdrawal are for the account of the customer, unless Gunderwear has offered to bear these costs or the law provides that Gunderwear must bear the costs.
9.13. In the event of an incorrect, damaged, or non-conforming product, the necessary return costs are not the responsibility of the customer.
9.14. Gunderwear advises the customer to use a shipping method with proof of shipment and to retain the proof of shipment until the return has been fully processed.
Article 10 – Handling of products during the cooling-off period
10.1. During the cooling-off period, the customer must handle the product and the packaging with care.
10.2. The customer may inspect and assess the product as would reasonably be possible in a physical store.
10.3. For hygienic reasons, underwear, swimwear, and similar garments must be worn over your own underwear when trying them on.
10.4. Care products, lubricants, and other sealed hygiene products may only be opened when the customer is certain that he wishes to keep the product.
10.5. The customer is only liable for a decrease in value resulting from use or handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.
10.6. If a product has decreased in value due to continued use, damage, soiling, washing, odors, missing labels, or other treatment, it may Gunderwear set off this demonstrable depreciation against the amount to be repaid.
10.7. Missing or damaged packaging does not automatically lead to the refusal of a statutory right of withdrawal.
10.8. Damage to or the absence of packaging may lead to a reduction in value if the packaging is part of the product or is reasonably necessary to enable the product to be resold.
Article 11 – Refund upon withdrawal
11.1. In the event of a valid revocation, pays Gunderwear refund all payments received from the customer for the revoked part of the agreement.
11.2. When the entire order is cancelled, the costs of the by Gunderwear offered cheapest standard delivery refunded.
11.3. Any additional costs resulting from the customer choosing a more expensive or expedited delivery method will not be refunded to the extent that they exceed the cheapest standard delivery offered.
11.4. In the case of a partial return, the original shipping costs generally remain payable, because the remaining products have been delivered.
11.5. Gunderwear executes the refund without delay and at the latest within fourteen days after Gunderwear has been informed of the revocation.
11.6. Gunderwear may wait with the refund until the returned products have been received or until the customer has demonstrated that the products have been returned, whichever occurs first.
11.7. The refund will be processed using the same payment method as the original transaction, unless the customer expressly agrees to a different method.
11.8. For the repayment, brings Gunderwear No administration or processing fees are charged.
11.9. If payment has been made with a gift card or store credit, that portion will be made available again as a gift card or store credit where possible.
Article 12 – Additional return option of up to thirty days
12.1. In addition to the statutory right of withdrawal of fourteen days, Gunderwear voluntarily offer an additional return option up to thirty days after receipt.
12.2. This additional return option applies from the end of the statutory cooling-off period up to and including the thirtieth day after receipt.
12.3. For this voluntary return option, the product must be unworn, unused, unwashed, clean, and odor-free.
12.4. The product must be complete, have the originally attached labels, and be in the original packaging.
12.5. The product must be suitable to be resold as new.
12.6. The product must be shipped no later than the thirtieth day after receipt.
12.7. The direct costs of this voluntary return are for the account of the customer.
12.8. When using the voluntary return option, the price actually paid for the returned product will be refunded.
12.9. The original shipping costs will not be refunded in the event of a voluntary return after the statutory cooling-off period has expired, unless Gunderwear expressly promises this or the law provides otherwise.
12.10. Gunderwear may refuse a claim to the voluntary return option if the conditions of this article have not been met.
12.11. The voluntary return option does not restrict the statutory right of withdrawal, the statutory warranty, and other statutory consumer rights.
Article 13 – Exceptions to the right of withdrawal
13.1. The right of withdrawal may be excluded only when permitted by law and the exclusion has been clearly communicated prior to the conclusion of the agreement.
13.2. The right of withdrawal does not apply to products manufactured according to customer specifications or clearly intended for a specific person.
13.3. The right of withdrawal does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.
13.4. The right of withdrawal does not apply to products that, after delivery, are irrevocably mixed with other products due to their nature.
13.5. For digital content not delivered on a physical medium, the right of withdrawal may lapse when delivery has commenced with the customer's prior express consent and the customer has acknowledged that the right of withdrawal is thereby lost.
13.6. The mere fact that a product is underwear, swimwear, or erotic clothing does not automatically exclude the statutory right of withdrawal.
13.7. The hygiene exception applies only when the product was delivered sealed, the seal has been broken, and the product is subsequently no longer suitable for return for reasons of health protection or hygiene.
13.8. When the right of withdrawal is excluded for a product, this is clearly stated before placing the order.
Article 14 – Conformity and legal warranty
14.1. Gunderwear guarantees that a delivered product conforms to the agreement.
14.2. The product must correspond to the product description and possess the characteristics that the customer may reasonably expect based on the agreement.
14.3. The product must be suitable for normal use and comply with applicable legal regulations.
14.4. The statutory warranty does not have a fixed standard duration that is the same for every product. What the customer may reasonably expect depends, among other things, on the nature, price, quality, characteristics, and normal lifespan of the product.
14.5. The customer must report a defect to Gunderwear report. A report within two months of discovery is in any case considered timely.
14.6. In the event of a suspected defect, can Gunderwear ask for the order number, a clear description of the problem, and photos or videos.
14.7. Gunderwear can ask the customer to return the product for inspection.
14.8. If the product does not conform to the agreement, the customer is entitled to free repair or free replacement within the statutory conditions.
14.9. Repair or replacement will be carried out within a reasonable time and without serious inconvenience to the customer.
14.10. The necessary costs of repair or replacement, including reasonable shipping and return costs, shall be borne by Gunderwear.
14.11. If repair or replacement is impossible, not carried out within a reasonable time, is disproportionate, or cannot be required of the customer, the customer may be entitled to a price reduction or dissolution of the agreement within the statutory conditions.
14.12. The customer cannot terminate the agreement if the defect is only minor and termination is therefore not justified.
14.13. One by a manufacturer, importer or Gunderwear The commercial warranty offered does not limit the customer's statutory rights.
14.14. Normal wear and tear, damage due to misuse, improper care, failure to follow washing or usage instructions, or damage caused by the customer after delivery, shall not be considered a defect for which Gunderwear is responsible.
14.15. Choosing the wrong size does not in itself constitute a defect in the product.
Article 15 – Incorrect, damaged or incomplete delivered product
15.1. When the customer receives an incorrect, damaged, or incomplete product, he must contact us as soon as possible. Gunderwear.
15.2. The customer provides the order number, a description of the problem, and clear photos where possible.
15.3. Gunderwear investigates the report and offers an appropriate solution depending on the circumstances.
15.4. A suitable solution may consist of delivery of a missing part, repair, replacement, price reduction, or refund.
15.5. If the complaint is justified and the product must be returned, the reasonable return costs shall be borne by Gunderwear.
15.6. The customer must Gunderwear in principle first give the opportunity to resolve the problem within a reasonable period, except when this cannot be expected of him in view of the law or the circumstances.
Article 16 – Subscriptions
16.1. Some products can be offered as a subscription.
16.2. The price, delivery frequency, duration, payment schedule, and any minimum duration are clearly stated before concluding the subscription.
16.3. By subscribing, the customer authorizes the collection of the agreed amounts at the chosen frequency via the selected payment method.
16.4. The customer can manage the subscription via the links in the order and subscription confirmations or by contacting Gunderwear.
16.5. An indefinite subscription can be cancelled with a notice period of up to one month.
16.6. A fixed-term subscription can be cancelled at the end of the agreed term with a notice period of up to one month.
16.7. If a subscription is continued indefinitely after a fixed term, the customer may cancel it at any time from that moment on, with a notice period of no more than one month.
16.8. A change or cancellation applies to future deliveries that have not yet been processed.
16.9. If a subsequent subscription order has already been processed or paid for, the change or cancellation may take effect from the subsequent delivery.
16.10. The statutory right of withdrawal for subscription deliveries already received remains in effect, where applicable.
16.11. Gunderwear may adjust a subscription price for future deliveries. Any price change will be communicated in advance.
16.12. If a price change does not result solely from taxes or statutory measures, the customer may terminate the subscription free of charge before the effective date of the change.
16.13. When a periodic payment cannot be made, can Gunderwear postpone the relevant delivery and suspend or terminate the subscription after reasonable notice.
16.14. The voluntary return option of thirty days also applies to individual subscription deliveries, provided that the conditions of Article 12 are met.
Article 17 – Discounts, promotions and free products
17.1. Additional promotional terms and conditions may apply to discount offers, promotions, and free products.
17.2. A discount code is only valid during the stated period and according to the stated conditions.
17.3. Discount codes cannot be applied retroactively to an order that has already been completed.
17.4. Unless stated otherwise, multiple discount codes cannot be combined.
17.5. In the event of a return, only the amount actually paid for the returned product will be refunded.
17.6. In the case of a discount spread across multiple products, the discount is distributed proportionally across the relevant products.
17.7. When a free product has been provided solely because an order met a minimum order value or other promotional condition, and the order no longer meets this condition due to a return, can Gunderwear ask to send the free product back along.
17.8. When a free product needs to be returned, it must be unused and complete and, where applicable, accompanied by the original packaging and labels.
17.9. If the free product is not returned, may Gunderwear set off the sales value thereof as clearly communicated in advance, to the extent permitted by law.
17.10. This article does not restrict the statutory right of withdrawal.
Article 18 – Responsible use of products
18.1. The customer must follow the usage, washing, maintenance, and safety instructions of Gunderwear and follow the manufacturer.
18.2. Products must be used exclusively for the purpose for which they are intended.
18.3. The customer checks the ingredients, material information, warnings, and any allergy information before use.
18.4. If in doubt about the use of a skincare product or if you have a known sensitivity, it is advised to first test a small amount on a limited area of skin.
18.5. In case of irritation, damage, or any other unexpected reaction, use must be discontinued immediately.
18.6. This article does not affect the legal liability of Gunderwear or the manufacturer for a defective or unsafe product.
Article 19 - Liability
19.1. Gunderwear is liable for damages to the extent that such liability arises from the law or the agreement.
19.2. Gunderwear is not liable for damage caused by incorrect or careless use, use contrary to instructions or warnings, normal wear and tear, modifications made by the customer, improper storage or care, or incorrect or incomplete information provided by the customer.
19.3. Nothing in these general terms and conditions excludes or limits liability where such exclusion or limitation is not permitted by law.
19.4. Liability for intent or willful recklessness, death or bodily injury, product liability, and mandatory consumer rights is not excluded.
19.5. Temporary unavailability, technical malfunctions, or maintenance of the webshop do not automatically entitle you to compensation. Rights arising from agreements already concluded remain in effect.
Article 20 - Force majeure
20.1. Force majeure is understood to mean a circumstance that is beyond the reasonable influence of Gunderwear lies and whereby performance of the agreement becomes temporarily or permanently impossible.
20.2. Examples of force majeure include natural disasters, fire, war, terrorism, pandemics, government measures, transport disruptions, strikes, power outages, cyber incidents, and serious disruptions at suppliers or carriers.
20.3. Gunderwear informs the customer as soon as possible if force majeure affects the performance of the agreement.
20.4. The obligations are suspended for as long as performance is not reasonably possible due to force majeure.
20.5. When performance is permanently impossible or unreasonably delayed, Gunderwear and the customer terminate the agreement for the unexecuted part.
20.6. Amounts already paid for products that are no longer supplied will be refunded.
20.7. The consumer's statutory rights in the event of delay or non-delivery remain applicable.
Article 21 - Complaints
21.1. Complaints can be submitted via email, WhatsApp, telephone, or post.
21.2. The contact details for complaints are:
Email: info@gunderwear. Nl
Phone and WhatsApp: +31 6 28 80 60 28
Postadress: Gunderwear, Burgemeester Wittestraat 26, 5616 DB Eindhoven, The Netherlands
21.3. The customer preferably states the order number and describes the complaint as fully and clearly as possible.
21.4. Gunderwear responds to a complaint within fourteen days of receipt.
21.5. If more time is required for investigation, the client will receive an acknowledgment of receipt and an indication of the further processing time within fourteen days.
21.6. Gunderwear and the customer first attempt to resolve a dispute through mutual consultation.
21.7. If no solution is reached, the customer may submit the dispute to the court competent under the law or a competent extrajudicial dispute resolution body.
21.8. A complaint or dispute does not limit the customer's other statutory rights.
Article 22 – Privacy
22.1. Gunderwear processes personal data in accordance with applicable privacy legislation.
22.2. In the privacy policy of Gunderwear It is explained which personal data is processed, for what purposes this is done, and what rights the customer has.
22.3. For the processing of payments, shipping and other parts of the order, Gunderwear make use of external service providers.
22.4. Gunderwear shares personal data only to the extent necessary for the performance of the agreement, based on a valid legal basis, or required by law.
Article 23 – Intellectual property
23.1. The content of the webshop, including texts, product descriptions, photos, images, logos, design, and other materials, is protected by intellectual property rights.
23.2. Without prior written permission from Gunderwear or the relevant rights holder may not commercially copy, publish, edit, or distribute this content.
23.3. Normal personal use of the webshop and sharing links to product pages is permitted.
Article 24 – Applicable law and disputes
24.1. On agreements with Gunderwear Dutch law applies.
24.2. The choice of Dutch law does not deprive a consumer residing in another country of the protection afforded by mandatory consumer rules that apply in his country of residence under the applicable international law.
24.3. Disputes shall be submitted to the court competent under the applicable statutory rules.
24.4. The parties shall first attempt to resolve a dispute by mutual consultation before initiating legal proceedings, unless this cannot reasonably be expected.
24.5. The Vienna Sales Convention does not apply to contracts with consumers.
Article 25 – Amendments and other provisions
25.1. The version of the general terms and conditions applicable to an order is the one in effect at the time the agreement was concluded.
25.2. Gunderwear may amend these general terms and conditions for future agreements.
25.3. An amendment shall have no retroactive effect on agreements already concluded, unless the amendment is legally required or expressly agreed with the customer.
25.4. If a provision proves to be void, voidable, or unenforceable, the remaining provisions shall remain in force.
25.5. The invalid provision shall be replaced, as far as possible, by a valid provision that approximates the purpose and intent of the original provision as closely as possible, without prejudice to mandatory consumer rights.
25.6. The failure to immediately enforce a right does not mean that Gunderwear waives that right.
25.7. Supplementary or deviating agreements are only valid if they are recorded in writing or on a durable data carrier.
Appendix – Model withdrawal form
Fill in this form only and return it if you wish to withdraw from the agreement. The use of this form is not mandatory.
To:
Gunderwear
Burgemeester Wittestraat 26
5616 DB Eindhoven
The Netherlands
E-mail: info@gunderwear. Nl
I hereby notify you that I revoke the agreement regarding the purchase of the following products:
Product or products:
Order number:
Ordered on:
Received on:
Customer Name:
Customer address:
Customer email address:
Date:
Customer signature:
Only required when this form is submitted on paper.