Shipping and Shipping Costs
Where we ship to
Gunderwear ships worldwide with Track & Trace. Once your order is processed, you will receive a confirmation email with a tracking number and a link to easily track your package.
Free shipping
For orders with a value of €250 or more We offer free shipping.
Shipping
Netherlands – PostNL: €4,00 per order
Belgium – Deutsche Post: €5,00 per order
Belgium – PostNL: €7,50 per order
Europe – Deutsche Post: €5,00 per order
World – Deutsche Post: €7,50 per order
Ordering more items? Shipping costs remain the same.
When you do Gunderwear Surprise Subscription or Gunderwear Underwear Surprise Box includes shipping costs.
Who we ship with
The Netherlands: PostNL
Belgium: Deutsche Post / PostNL
Germany: Deutsche Post
Worldwide: Deutsche Post
If your package is sent via Deutsche Post and you live outside of Germany, it will be delivered by a local partner of Deutsche Post. In most cases, this will be the national postal service of your country. You can check your tracking number on both the Deutsche Post website and the local postal service website. Often, the local postal service will provide more detailed and up-to-date information on the status of your package.
How long it takes
Netherlands: 1-2 days. If you order before 17:00 PM on a working day, your package will be shipped the same day.
Belgium – Deutsche Post: 5-7 days. If you order before 15:00 PM on a working day, your package will be shipped the same day.
Belgium – PostNL: 1-2 days. If you order before 17:00 PM on a working day, your package will be shipped the same day.
Germany – Deutsche Post: 3-5 days.If you order before 15:00 PM on a working day, your package will be shipped the same day.
Europe: 5-7 days. If you order before 15:00 PM on a working day, your package will be shipped the same day.
World: 7-15 days. If you order before 15:00 PM on a working day, your package will be shipped the same day.
Delivery times may vary during holidays.
Although we do our best to deliver within the stated timeframes, we cannot offer any guarantees. In case of delays, we recommend that you check your tracking number via the tracking page of the national postal service in your country. If at least 14 days have passed after the expected delivery date or if there have been no tracking updates for 14 days, you can contact us.
Returns? Read here how it works.
Frequently Asked Questions
How long does shipping take?
If you have placed your order before 15:00 (17:00 for the Netherlands and Belgium with PostNL), it will be shipped the same day. Check the page dispatch for more information about the shipping time.
Which size should I choose?
Choosing the right size is always difficult, but we have made this easier with the table below.
A pant size is referred to as Width x Length. If it is 32×34, then your width is: 32. If it is 29×34, then your width is: 29. And so on.
Another way to choose the right size is to use a measuring tape to measure your waist. Do this at the point where the waistband sits on the body and refer to the size chart below:
Why is there no XS/XXL Multipack available?
Due to a limitation in the website software of Gunderwear, we are currently unable to make all combinations available.
This may become possible in the future. As soon as it does, we will add these Multipacks immediately.
The underpants do not fit or are not comfortable
Subscription: Do the underpants not fit or are they not comfortable? Return it unused and unwashed in the original packaging with the attached labels and you will receive a replacement next month. You will then receive two pieces. If necessary, adjust your size in your profile.
Loose underwear: Contact us to register a return.
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